Terms of Sale

1Who you are buying from

MTBAY is a shop selling Figma UI kits. It is run by a private limited company registered in England and Wales, and that company — not the brand — is the seller on every order placed here.

Registered company name

MT MARKETPLACE AND CONSULTING LTD

Trading as

MTBAY

Company number

17358203

Registered in

England and Wales

Registered office

MT Marketplace and Consulting, 124 City Road, London, EC1V 2NX, England

Email

mt@mtbaymarket.com

Our VAT and ICO registration numbers, and the rest of our trading details, are on the company details page.

2What these terms cover

These terms apply to every kit you buy on this site. Together with the Standard Licence they are the contract between you and us — the licence being the part that says what you may do with a kit once you have it.

You accept them by placing an order. There is nothing to sign: when you click through the checkout, these are the terms you are agreeing to.

Your order is governed by the version published on the day you placed it. The date under the title says when the current wording took effect.

Commissioned design work is not sold under these terms. It is quoted and agreed separately, in writing, before any work starts.

3How the contract is made

An order is not a contract until we confirm it. In order:

1. You add kits to your cart and place an order at the checkout. That is an offer to buy, not yet a contract.
2. We confirm the order by making it appear in your account, with its order number, its contents and what you paid. That is the moment the contract is made. Keep the receipt email address up to date — we use it if we have to reach you about an order.
3. At that point there is a contract between us — for the kits on that order, and for nothing else.

If we cannot accept an order we will tell you and refund anything you have paid. We may decline one where a price was obviously wrong, where the payment cannot be taken, where the order looks fraudulent, or where the account has broken a licence before.

4Price and VAT

Prices are in pounds sterling on the English site and in Polish zloty on the Polish site. Every price is set by hand in both currencies. There is no exchange rate anywhere in this shop, so the two prices are two separate decisions and neither one is a conversion of the other.

You pay the price shown, in the currency of the site you ordered from. An order records that currency and is read back in it for good: an order placed in zloty stays in zloty, whatever language you later read your account in.

Prices shown to consumers include any VAT that applies. Where we have to charge it, it is already inside the figure you see, and the order shows it.

If a price is plainly wrong — a kit listed at a tenth of its price, a missing digit — we may cancel the order before we confirm it rather than hold you to our mistake. We will not charge you more than the price you agreed without asking you first.

5Payment

Payment is by card at the checkout, taken through Stripe, our payment processor. Your card details go to Stripe and not to us: we never see a full card number and we never store one.

An order is paid when Stripe confirms the payment to us, and not before. A confirmation page in your browser is not proof of payment on its own.

Card payment is not connected yet. Until it is, an order you place is saved with the status pending, nothing is charged to anything, and no download is released. If the checkout told you so, that is why.

6Getting the files

Every kit is digital content. You get the Figma file itself — one .fig — and a PDF token guide, delivered by download from your account. Nothing is posted and there is no delivery charge.

The download appears in your account as soon as the order is paid, and you can take it again whenever you like. Updates to a kit you have bought appear there too, for as long as we keep publishing them, at no extra cost.

Downloads are tied to your account. A link only works for a paid order belonging to the account that is signed in; it refuses everything else, including a link forwarded to somebody else.

You need your own Figma account on a paid plan to open the files. The kits use variables and variable modes, which the free Starter plan does not have. That is a limit of Figma, not a fault in the file.

If a download will not start, email us. We will fix the link or get you the file another way.

7What you may do with a kit

Buying a kit buys you a licence to use it. It does not transfer the copyright in the file, which stays with us.

That licence is the Standard Licence, and it forms part of this contract. It is a short page, written to be read, and it is the one place that says what you may and may not do with a kit — unlimited commercial projects, client work, changing it freely, and the handful of things that are not allowed. We do not restate it here, so that there is only ever one version of it to keep true.

The licence starts when your order is paid. It ends if the order is refunded — the download links stop working with it — and it ends if you break it.

8Your 14-day right to cancel

This clause is for consumers: people buying for themselves rather than for a business. If that is you, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 normally give you 14 days to cancel something you bought online and get your money back, without giving a reason.

Digital content is the exception. That right ends as soon as we start supplying the content, but only where two things are true: you asked for it to be supplied straight away, and you were told that asking would end the right. Both are required. One without the other ends nothing.

So the checkout asks you for both, in one sentence, in a box you have to tick before the order will go through: “Make my files available immediately. I understand this ends my 14-day right to cancel this purchase.”

Tick that box and your 14-day right to cancel is gone the moment the download is available, which is the moment the order is paid. You are giving up a legal right, deliberately, in exchange for having the file now instead of in a fortnight.

Until the download is available the right is still yours. An unpaid order has not been supplied, so email us and we will cancel it and refund anything you have paid.

Giving up the statutory right does not leave you with nothing. Our own refund promise is a separate thing, it is wider than the law requires, and it still applies — in full on the refunds page.

9If you are buying as a business

You are buying as a business if the order is for the purposes of your trade, business, craft or profession — a studio buying a kit for client work, an agency buying the bundle for its team. A freelancer buying a kit to work with is a business buyer, not a consumer.

Consumer law does not apply to you. These are the parts of it you do not get:

1. The 14-day cancellation right. It is a consumer right, made by regulations that apply to consumer contracts, and it has never applied to a business order.
2. The statutory quality rights in the Consumer Rights Act 2015. In their place you have the clause headed “If a file is faulty”, and that clause is your only remedy.
3. Any term about quality, fitness or description that the law would otherwise imply into the contract. Those are excluded as far as the law allows.

What you do get is what everyone gets: the files, the Standard Licence, and our own 14-day refund promise, which we extend to business buyers as well even though we are not obliged to.

For a business order, these terms and the Standard Licence are the whole of the agreement between us. Nothing said in an email, on a product page or in a conversation forms part of it unless it was written into the order.

10Our own 14-day refund

Separately from the law, and on top of it, we make a promise of our own: fourteen days, no questions. Email us from the address the order was placed with, within 14 days of the order, and we will refund it.

This is our policy, not your statutory right. We offer it because digital goods are hard to return and we would rather you asked for the money back than stayed annoyed. We can change it for future orders. What we cannot change, and are not trying to, is the law.

Two things we ask, and neither of them is a question about why: use the email address the order was placed with, and do not ask us to refund a kit that has already been refunded to you once.

We refund to the card the order was paid with, in the currency you paid in, normally within five working days of agreeing it. We do not convert a refund into the other currency, because we did not convert the price.

When a refund goes through, the licence for that kit ends and its download links stop working. Keeping the file after a refund is a breach of the licence.

After 14 days the promise has run out. Your rights if the file is genuinely faulty have not: see the clause headed “If a file is faulty”.

The policy in full, including how to ask and what happens next, is on the refunds page.

11If a file is faulty

Digital content has to be of satisfactory quality, fit for the purpose it was sold for, and as described. If a kit is not — the file will not open, pages the listing promised are missing, the component count is nothing like what we said — tell us and we will put it right.

1. First we repair or replace it, which for a file normally means sending you a fixed one.
2. If we cannot repair or replace it in a reasonable time, you get a refund. How much depends on what you were able to use.
3. If one of our files damages your device or other files of yours, and we failed to take reasonable care, we will repair that damage or compensate you for it.

If you are a consumer these are your statutory rights, and nothing in these terms takes them away, cuts them down, or makes you come through us first.

If you are a business, tell us within 30 days of the download and we will repair, replace or refund, at our choice. That is the whole of your remedy for a faulty file.

Not faults: needing a paid Figma plan to open the file; a kit that works but is not the style you hoped for; a file you changed yourself and cannot change back. For those the 14-day refund promise is the right door, not this clause.

12Your account

You need an account to buy, because the downloads live in it. We hold your name, your email address, and your password stored as a bcrypt hash — we do not hold the password itself and cannot tell you what it is. What else we hold, and why, is in the privacy policy.

Keep your password to yourself. A download is released to whoever is signed in, so sharing your account is sharing your licence, and the licence does not allow that.

We can suspend or close an account where we have good reason to think it is being used to redistribute kits, to pass downloads to people the licence does not cover, or to commit fraud. We will also close it if you ask us to.

Suspension stops downloads; it does not take back a kit you bought properly and still hold a licence for. If we close an account for a licence breach, the licence ends with it. If we close it for any other reason, we will give you a reasonable chance to download what you bought first.

13What we are liable for

If we break this contract, or fail to use reasonable care and skill, we are liable for the loss you suffer as a result where that loss was a foreseeable consequence of what we did. Loss is foreseeable if it is obvious that it will follow, or if you told us it might before you ordered.

Some liability cannot be excluded or limited by anybody, and we do not try. We remain fully liable for:

1. death or personal injury caused by our negligence;
2. fraud and fraudulent misrepresentation;
3. your statutory rights as a consumer, including the quality rights for digital content and our liability for damage one of our files does to your device;
4. anything else the law does not allow us to limit.

Beyond that, and for consumers: we are not liable for loss that was not foreseeable, and we are not liable for business losses. These kits are sold to be used, and we do not promise that one will win you a client, make you money, or suit a project we have never seen. The previews and the listing are there to be read before you buy.

Beyond that, and for business buyers: we are not liable for loss of profit, loss of business, loss of contracts, loss of goodwill, loss of anticipated savings or loss of data, and our total liability for an order is limited to what you paid for that order.

We have not written a blanket exclusion of everything, because a court would strike it out and you would be right to stop trusting the rest of this page if we had.

14Changes to these terms

We can change these terms. A change is not retrospective: your order is governed by the version published when you placed it, and nothing we write afterwards alters a contract already made.

The date under the title is when the current wording took effect. If you need the wording your own order was made under, email us and we will send it to you.

We change the shop itself too — prices, what is listed, what is inside a kit. None of that changes an order already placed or a licence already granted.

15Governing law and complaints

These terms and any contract made through this shop are governed by the law of England and Wales, and a dispute about them is heard by the courts of England and Wales.

If you are a consumer living somewhere else, that choice does not take away the protection of the consumer law of the country you live in. You keep whatever your own law gives you that we cannot contract out of.

Complaints come to us first, by email. Most things are settled the same week, and we would far rather hear about a problem than read about one. Write to mt@mtbaymarket.com and tell us what happened.

If we cannot agree, a consumer in the UK can take the matter to a certified alternative dispute resolution provider or to the courts, and a consumer in the EU can use the out-of-court dispute resolution body in their own country. Nothing on this page removes that right.